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Contact Us

Quality customer service is a key ingredient to our success. We want to make it easy for you to contact us—anytime from any place. We’re here to help you by phone or by e-mail to answer any of your questions and concerns. We want to serve you quickly, conveniently and comprehensively.

Financial Tips

Does your employer offer a 401k plan? A little bit every pay check can make a huge difference when you get ready to retire.

Industrial Bank Customer Service Call Center

If you need help or have questions about your checking, savings or other accounts, please call 202-722-2000 between 8:30 am - 6:00 pm Monday through Friday. You may also send an email to info@industrial-bank.com and someone will be in touch with you shortly.

When you contact us by email, please do not include any non-public personal information such as account number, social security number or tax identification number. If additional information is needed to research your request we will contact you with specific instructions on how to communicate any personal information. Your interest in Industrial Bank is appreciated!

Industrial values your input

Your responses will not only help us improve our website, customer service practices in both the banking center and the call center; but Industrial will be able to use your feedback to better serve your needs.  As your community bank your ideas and interests are important to us. Take three minutes, and let Industrial know how we can serve you better.

Responsive Website Survey
Customer Service Call Center Survey
Banking Center Experience Survey

Frequently called numbers: 

  • Industrial Bank Fax number: 202-722-2048
  • ATM or Debit Card Hotline: 202-722-2000 ext. 3013
  • Telebank: 1-800-205-0840
  • Reporting a Lost or Stolen VISA™ Check Card: 1-800-528-2273
  • Reporting a Lost or Stolen MasterCard™ or VISA™ Credit Card: 1-800-423-7503
  • Online Banking Client Support: 202-722-2000 Monday - Friday from 8:30 am - 6:00 pm.
  • Deluxe Business Check ordering: 1-800-328-0304 Personal Check ordering: 1-877-838-5287
  • Message Center and After hours: 1-800-461-5056. All inquiries received after hours will be addressed the following business day.

Bank When You Want, Where You Want

Download our Mobile App and experience the convenience.

I never knew helping my customers could be so easy! Industrial offers mortgage products and friendly service to help first-time home buyers, with no down payment!

J. Smith
Realtor

Industrial helped me make my small business more successful. I received an SBA-expedited loan and merchant services, and I get fantastic service.

M. Luiz
Small Business Owner

Banking with Industrial has been easy. My banker at the Oxon Hill banking center helped me establish a Student Checking account and Goal Savings, so now I can bank on the go.

C. Johnson
College Student

Our commitment has only grown stronger though the years, and we stand poised to bring our unwavering commitment of delivering convenient, personalized, high-quality products to the communities we serve.

B. Doyle Mitchell, Jr.
President/CEO of Industrial Bank

The grant that we were able to receive today from Industrial will truly help fuel the next step of growth for our company. This type of commitment to small businesses is what makes Industrial a valued partner for us and other growing companies.

R. Chambers
CEO of Advance Employee Intelligence

The DC Chamber is proud to support and to provide value funding to DC area companies fueled by great ideas and sound business leadership. The winners of this grant program represent some of the best and brightest of the region’s leading small businesses.

H. Wingo

We are moving our resources to a Black bank @BankIndustrial in DC that is investing & helping our community. @revtonylee #ReachWithUs - ABFE @ABFE


Another awesome experience at @BankIndustrial. I discussed the need for an internship for students with them. Gotta look out for the youth.

M. Hughes

As a millennial I'm proud to be a part of @BankIndustrial. -@savantmusa


With my new job, I will be depositing my coins into a Black Owned bank (@BankIndustrial). Goodbye, Bank of America.

D. Gambrell @DcsMediaDiva

So neat to just learn that this bank still exists and to know that it has existed for 80 years. I know that it was right down the street from me when I was a child and I am 61 years old now. :-)

Gaye Bri Moore

They are very straightforward without the gimmicks and hidden fees. The Business/Non-profit account fees they do have are the lowest, especially in the DC Metro area. I love this bank and can't believe I had not tried them sooner.

Tariq

Industrial has made a big difference in the African American community. So many people depend on it. I’m so proud of them and all they do.

V. Ali
Co-owner of the popular DC eatery Ben’s Chili Bowl

Thank you to Industrial Bank for helping the black church throughout your entire 80 years. Thank you for how you empower the community.

Rev. Dr. G. Browning
Pastor of Ebenezer AME Church

Mortgage

Ready to apply for your new home?

We are here to assist you in the process of owning your home.

Feb 15, 2017, 03:59 AM

Mortgage

My Servicer Account

Get information regarding your IB mortgage, make payments online and more.

Oct 20, 2015, 02:05 AM

Business

SBA Preferred Lender

As a Preferred Lender we can expedite your SBA loan.

Oct 20, 2015, 02:06 AM

Deluxe

Need to Reorder Checks?

Click here to reorder checks.

Nov 10, 2015, 10:09 AM

ATM Finder

Allpoint Surcharge-Free ATM Finder

Bank surcharge-free at more than 55,000 locations.

Nov 10, 2015, 10:20 AM

Current Rates

Check out Industrial Rates

Click here to see Industrial's competitive rates for this month

Mar 10, 2017, 13:27 PM

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